Privacy Policy

Our Commitment to Privacy

atelierente is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. We comply with Singapore's Personal Data Protection Act (PDPA) and maintain strict confidentiality standards in all our operations.

Information We Collect

Contact Information

When you contact us or use our services, we collect:

• Name and contact details (email address, phone number)
• Address and location information for site visits
• Communication preferences
• Correspondence history and inquiry details

Project Information

During consultations and projects, we collect:

• Property details and spatial measurements
• Design preferences and aesthetic choices
• Budget parameters and timeline requirements
• Photos of your space (with explicit permission)
• Collection details and existing furnishings

Website Usage Data

When you visit our website, we collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring websites and search terms
• Device type and operating system
• Cookie data (with your consent)

How We Use Your Information

Service Delivery

• Responding to inquiries and consultation requests
• Developing design concepts and recommendations
• Coordinating site visits and meetings
• Managing project timelines and deliverables
• Facilitating connections with artisans and suppliers

Communication

• Sending project updates and status reports
• Sharing design resources and recommendations
• Following up after consultations or projects
• Responding to questions and concerns

Business Operations

• Maintaining accurate records and documentation
• Processing payments and invoicing
• Improving our services and processes
• Analyzing website performance and user experience
• Complying with legal and regulatory requirements

Marketing (with consent)

• Sending newsletters about design trends and insights
• Notifying you about new services or opportunities
• Sharing gallery openings and artist introductions
• Inviting you to events or workshops

Legal Basis for Processing

We process your personal data based on:

• Consent: For marketing communications and optional data collection
• Contract: To provide the services you've requested
• Legitimate Interest: For business operations and service improvement
• Legal Obligation: For tax compliance and regulatory requirements

Data Protection and Security

Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encrypted data transmission and storage
• Secure servers with regular security updates
• Access controls limiting who can view your information
• Regular backups of data for disaster recovery
• Staff training on data protection and confidentiality

Access Control

Only authorized personnel have access to your personal information. All team members sign confidentiality agreements and receive training on data protection requirements.

Breach Notification

In the unlikely event of a data breach affecting your information, we will notify you within 72 hours as required by Singapore's PDPA.

Data Retention

We retain your personal data for the following periods:

• Contact form submissions: 3 years from last contact
• Project records: 5 years after project completion
• Financial records: 7 years (legal requirement)
• Marketing data: Until consent is withdrawn
• Website analytics: 26 months maximum

After these periods, data is securely deleted or anonymized unless we have a legal obligation to retain it longer.

Data Sharing

We May Share Your Information With:

• Service Providers: Artisans, furniture makers, and suppliers involved in your project (with your consent)
• Technology Providers: Website hosting, email services, and analytics platforms
• Professional Advisors: Lawyers, accountants, and consultants (under confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

We Will Never:

• Sell your personal information to third parties
• Share project details or photos without explicit permission
• Use your data for purposes beyond those described here
• Transfer data outside Singapore without appropriate safeguards

Your Rights

Under Singapore's PDPA and other applicable laws, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing of your data for marketing purposes
• Withdraw Consent: Withdraw consent for data processing at any time
• Complain: Lodge a complaint with the Personal Data Protection Commission Singapore

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Third-Party Services

Our website may use the following third-party services:

• Google Analytics: Website traffic analysis (anonymized data)
• Google Maps: Location display and directions
• Email Service Providers: Communication management

These services have their own privacy policies and cookie policies. We recommend reviewing them to understand how they handle your data.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

Your personal data is stored and processed in Singapore. If we need to transfer data outside Singapore for any reason, we will ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, contacting you directly. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: